Fraud Alert: Click here to find out more

In view of the novel coronavirus risk and the safety of our customers, the Customer Settlement Counter located on 21/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay and the Wealth Management Centers in Mongkok and Sheung Wan will suspend their services with effect from July 27, 2020 (Monday). Everbright Sun Hung Kai will continue to monitor the situation closely and details on the resumption of services will be announced in due course. For enquiries and assistance in investment services, kindly contact your Wealth Manager or call our Customer Service Hotline.

Contact Us

Head Office & Reception

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 2888

Fax: +852 3920 2789

Training Centre

21/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Media Relations

Fax: +852 3920 2501

Email: public.relations@ebshk.com

Partnerships

Email: partnership@ebshk.com

Career

Email: hr@ebshk.com

Complaint

Email: complaintofficer@ebshk.com

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on

+852 3920 2980 immediately.

Customer Service Hotline

+852 2822 5001 (Hong Kong)     +853 6262 5028 (Macau)

Operating hours:

Monday to Friday 8:00am-10:00pm

Saturday 9:00am-6:00pm

Closed on Sunday & Hong Kong public holidays

 

+86 40011 95525 (Mainland)

Operating hours:

Monday to Friday 9:00am-5:30pm

Closed on Saturday, Sunday & Hong Kong public holidays

 

For existing personalized investment service customers, please contact your Wealth Manager.

 

Email

General Enquiry: cs@ebshk.com

General FX Enquiry: enquiry@ebshkforex.com

General Insurance Enquiry: insurance@ebshk.com


Fax

General Enquiry / Personalized Investment Service: +852 3929 6080

EBSHK Direct customers: +852 3920 2082

General Insurance Enquiry: +852 3920 2159


Customer Settlement Counter

21/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Opening hours:

Monday to Friday 9:00am-4:00pm

Closed on Saturday, Sunday & Hong Kong public holidays


Correspondence Address

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Branches and Wealth Management Centers

Mongkok Wealth Management Center

Shop G27-G28, G/F, Pioneer Center, 750 Nathan Road, Mongkok, Kowloon

Tel: +852 2398 8778

Fax: +852 2398 8755

Sheung Wan Wealth Management Center

G/F, 238 Des Voeux Road Central, Sheung Wan, Hong Kong

Tel: +852 2412 9888

Fax: +852 2412 9900

 

Opening hours of wealth management centers:

Monday to Friday 9:00am-6:00pm

Saturday* 10:00am-12:30pm (*Temporarily closed on Saturday until further notice)

Closed on Sunday & Hong Kong public holidays


Due to the recent circumstances, in case there is any uncertainties causing early closing or delay in opening of wealth management centers, no further notification would be announced.

Macau Branch

Unit B, 17/F, Fortune Business Center, No. 810, Avenida Panorâmica do Lago Nam Van, Macau

Tel: +853 2878 1212

Fax: +853 2878 0178

 

Opening hours:

Monday to Friday 9:00am-6:00pm

Closed on Saturday, Sunday & Hong Kong public holidays